Dear folks!

Firstly, Thank for using Wilcity!

As you know, Wilcity is facing an issue with Ticksy that makes your ticket does not show up Support system.

To avoid delaying response, We decided to move Support Center to

If you create a new ticket, please move to

We are postponing disabling Ticksy Support on 20th June 2019. So, if you have any new question or you opened a ticket a few days ago but still not get a response from us, We highly recommend opening a ticket on center now.

We are sorry for this inconvenience and thank for understanding!

Best regards,



Thank you so much for purchasing our theme! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have read the documentation, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage. You can check it here
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 hours to receive an answer to your ticket.
  • Before asking questions, please make sure you search through the open tickets to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check
  • You have to understand that you buy the item as it is. If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advice, i even write full blocks of css codes sometimes, because we like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to contact the Team.
  • Post as much information as you can on your requests: links and screenshots are always welcome! Provide us with all the information you can give us!
  • All Front-end issues (broken style, change color, etc), please assign your ticket to Hien Front-end Developer. The rest issues, please assign to Nguyen Or Vinh.
  • You can now hire us to build your App Works Exactly our demo, please click to know more.
  • You can check the changelog at

Once again, thanks for the purchase! Hope you enjoy our work.